Privacy policy

Welcome to ALADIA ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment providers—we do not store your complete payment card details)
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide shipping updates and order confirmations
  • Respond to customer service inquiries
  • Improve our products, website, and services
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Send promotional emails, newsletters, or marketing communications (only where permitted by law or with your consent)

You may unsubscribe from marketing communications at any time.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Analyze website traffic
  • Improve website functionality
  • Measure marketing performance

You can disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers may process your information only as necessary to perform services on our behalf.

Examples include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics providers
  • Marketing platforms
  • Customer support tools

If you make payments through third-party payment gateways, your payment information is handled according to the privacy policies of those providers.

Our website may also contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

5. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Maintain business records
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce our agreements

When information is no longer required, we securely delete or anonymize it where appropriate.

7. Customer Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal data, where applicable

To exercise any of these rights, please contact us using the details below. We may request verification of your identity before processing your request.

8. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

9. International Data Transfers

If you access our website from outside Nepal, your information may be transferred to and processed in countries where our service providers operate. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

The updated version will be posted on this page with a revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ALADIA
Email: support@aladiawear.com
Address: Butwal-04, Nepal
Phone: +977 9716561671

We will make reasonable efforts to respond to your inquiry as promptly as possible.

By using the ALADIA website, you acknowledge that you have read and understood this Privacy Policy.