Refund policy

At ALADIA, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 7 DAYS of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • The item is free from stains, odors, damage, or signs of use.
  • A valid order number or proof of purchase is provided.

Returns that do not meet these conditions may not be accepted.

2. How to Request a Return

To initiate a return:

  1. Email us at support@aladiawear.com or Message on WhatsApp at +977 9716561671 within 7 DAYS of receiving your order.
  2. Include your:
    • Order Number
    • Full Name
    • Reason for Return
    • Photos of the item (if damaged, defective, or incorrect)
  3. Our support team will review your request and provide return instructions.

Please do not send items back without receiving return authorization.

3. Return Timeframe

  • Return requests must be submitted within 7 DAYS of delivery.
  • Once your return request is approved, the item must be shipped back within 14 DAYS or within the timeframe specified by our support team.

Returns received after the allowed period may not qualify for a refund or exchange.

4. Refund Process

After we receive and inspect your returned item:

  • You will be notified whether your refund has been approved or declined.
  • If approved, your refund will be processed to your original payment method where possible.
  • Refunds are generally processed within 7–14 BUSINESS DAYS, depending on your payment provider or bank.

Shipping charges, Cash on Delivery fees, and other service charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for eligible items, subject to stock availability.

You may request an exchange if:

  • You received the wrong size.
  • You received the wrong product.
  • The item arrived damaged or defective.

If your requested size or product is unavailable, we may offer:

  • Store credit
  • A replacement product of equal value
  • A refund, where applicable

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact Support@aladiawear.com or +977 9716561671 (WhatsApp) within 48 HOURS of delivery.
  • Include clear photos showing:
    • The product
    • The packaging
    • The shipping label
    • The issue

Once verified, we will arrange an appropriate solution, which may include:

  • A replacement
  • An exchange
  • A full refund

There will be no additional charge to you if the issue is determined to be our responsibility.

7. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Items marked as Final Sale or Non-Returnable
  • Gift cards
  • Customized or personalized products
  • Products damaged due to misuse, improper care, or normal wear and tear
  • Items returned without original tags or packaging
  • Items returned outside the eligible return period

8. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, ALADIA will cover the return shipping cost.
  • If the return is due to a change of mind, incorrect size ordered, or any reason not caused by our error, the customer is responsible for the return shipping charges unless otherwise stated.

Original shipping charges are generally not refundable.

9. Cancellations

Orders may only be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled and must follow this Return & Refund Policy.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

ALADIA
Email: Support@aladiawear.com
Address: Butwal-04, Nepal
Phone: +977 9716561671

Our customer support team will be happy to assist you and respond as quickly as possible.

Thank you for choosing ALADIA. We appreciate your trust and are committed to making your shopping experience smooth, fair, and enjoyable.