Terms of service

Welcome to ALADIA ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. Eligibility and Account Terms

By using our website, you confirm that:

  • You are at least 14 years old or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are involved in fraudulent or unlawful activity.

2. Pricing and Payment

All prices displayed on our website are listed in Nepali Rupees (NPR) unless otherwise stated.

  • Prices are subject to change without prior notice.
  • Applicable taxes, shipping charges, or other fees will be shown during checkout where applicable.
  • Payment must be completed through our approved payment methods before an order is processed, except where Cash on Delivery or partial payment options are offered.
  • If a payment is declined or cannot be processed, we reserve the right to cancel the order.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors may vary slightly depending on your screen or device.
  • Minor variations in stitching, measurements, fabric texture, or finishing may occur.
  • We reserve the right to correct typographical errors, pricing mistakes, or inaccurate product information without prior notice.

Such corrections do not constitute a breach of these Terms.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Violation of these Terms
  • Payment verification issues

If payment has already been received for a cancelled order, the applicable amount will be refunded through the original payment method where possible.

5. Shipping and Delivery

We make reasonable efforts to dispatch orders within the estimated processing times displayed on our website.

Please note:

  • Delivery times are estimates and are not guaranteed.
  • Delays caused by courier services, weather conditions, customs, strikes, public holidays, or other circumstances beyond our control are not our responsibility.
  • Customers are responsible for providing an accurate shipping address.
  • Additional shipping charges may apply for incorrect addresses, re-delivery, or refused shipments.

Risk of loss passes to the customer upon delivery to the shipping address provided.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

In general:

  • Items must be returned in unused, unworn, unwashed, and original condition with all tags and packaging intact.
  • Certain items may not be eligible for return due to hygiene, customization, promotional offers, or applicable law.
  • Approved refunds will be processed using the original payment method where possible within the applicable processing period.

Please refer to our Return & Refund Policy for complete details.

7. Intellectual Property

All content available on the ALADIA website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Images
  • Graphics
  • Videos
  • Designs
  • Website layout
  • Text
  • Software

is owned by or licensed to ALADIA and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

8. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.
  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the website.
  • Misrepresent your identity or provide false information.
  • Copy, scrape, or exploit website content without authorization.
  • Engage in fraudulent purchases or payment abuse.

Violation of these Terms may result in immediate suspension of your account and legal action where appropriate.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ALADIA, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use our website
  • Delayed or failed deliveries
  • Product misuse
  • Website interruptions
  • Technical failures
  • Loss of profits, revenue, goodwill, or data

Our total liability relating to any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

10. Indemnification

You agree to indemnify and hold harmless ALADIA, its directors, employees, affiliates, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from:

  • Your misuse of the website;
  • Your violation of these Terms; or
  • Your infringement of any rights of a third party.

11. Changes to These Terms

We may update these Terms from time to time.

The revised version will become effective immediately upon publication on our website unless otherwise stated. Continued use of the website after such changes constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any transaction with ALADIA shall be subject to the exclusive jurisdiction of the competent courts located in Butwal, Nepal.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

ALADIA
Email: support@aladiawear.com
Address: Butwal-04, Nepal
Phone: +977 9716561671

We will make reasonable efforts to respond to your inquiry as promptly as possible.

By using the ALADIA website, you acknowledge that you have read, understood, and agreed to these Terms of Service.