Shipping policy

Welcome to ALADIA. We aim to deliver your order quickly, safely, and efficiently. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

  • All orders are processed within 1–2 Business Days after your order has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During new product launches, sales, or festive seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation along with your tracking details.

2. Shipping Methods

We partner with trusted courier services to ensure your order reaches you safely.

Available shipping methods include:

  • Standard Shipping
  • Cash on Delivery (COD)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are:

  • Order Processing: 1–2 Business Days
  • Delivery Time: 2–4 Business Days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Our shipping charges are simple:

  • FREE Shipping on orders above NPR 3,000
  • NPR 170 shipping fee on orders below NPR 3,000

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email and/or SMS
  • A tracking number
  • A tracking link (where available)

You can use the tracking information to monitor the status of your shipment.

6. Delivery Issues and Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier service disruptions
  • Remote delivery locations
  • Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact our customer support team, and we will assist you as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address or phone number is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • ALADIA is not responsible for orders delivered to an incorrectly provided address.

Please contact us immediately if you need to update your shipping details before your order is dispatched.

8. Failed Delivery Attempts

If the courier is unable to deliver your package after multiple delivery attempts:

  • The package may be returned to us.
  • Re-shipping charges may apply.
  • Refunds, if applicable, will be processed according to our Return & Refund Policy.

9. Damaged or Missing Packages

If your package arrives damaged, or if any item is missing:

  • Contact us within 48 Hours of receiving your order.
  • Include your order number and clear photos of the package and products.
  • We will investigate the issue and work toward an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ALADIA
Email: support@aladiawear.com
Address: Butwal-04, Nepal
Phone: +977 9716561671

We're always happy to help and will do our best to ensure your order reaches you smoothly.

Thank you for shopping with ALADIA. We appreciate your trust and look forward to delivering premium streetwear right to your doorstep.